Frequently Asked Questions

Yes. Absolutely. This tour is suitable for both beginners and experienced snorkelers. Our professional guides provide a full safety briefing before the trip and are available to assist you in the water throughout the whale shark experience. Life jackets are provided for all participants.

Yes. Children are welcome to join the tour when accompanied by a parent or guardian. For safety reasons, children must always be supervised by an adult during all water activities. Life jackets are provided, and our guides are available to assist younger participants.

No. Basic swimming skills are helpful but not essential. Guests who are not confident swimmers can wear a life jacket and stay close to our guides during the snorkeling session.

Whale sharks can be seen in Saleh Bay for much of the year. However, sightings depend on natural conditions such as weather, ocean currents, and the availability of plankton and small fish. Please contact us for the latest information on current sighting conditions before booking.

No. Whale sharks are wild animals living in their natural habitat, so sightings can never be guaranteed. To maximize your chances of an encounter, our experienced team monitors daily conditions and local whale shark activity. If whale sharks are not encountered on the scheduled search day, our **Extended Search Commitment** applies, allowing guests to continue the search on the following day at no additional operational cost.

Our tour typically includes: * Hotel transfers from selected areas in Lombok * Ferry tickets (Lombok – Sumbawa – Lombok) * Accommodation in Sumbawa * Whale shark snorkeling boat * Professional guide * Snorkeling equipment (mask, snorkel, and fins) * Life jacket * Breakfast * Drinking water Please refer to the **Tour Includes & Excludes** section for complete details.

We recommend bringing: * Swimwear * Towel * Reef-safe sunscreen * Hat and sunglasses * Comfortable clothing * Change of clothes * Personal medication * Waterproof camera or GoPro (optional)

**Private Tour** * Private vehicle throughout the trip * Private snorkeling boat * Flexible schedule * Ideal for couples, families, and small groups seeking a more personalized experience **Group Tour** * Shared transportation * Shared snorkeling boat * Fixed departure schedule * A more affordable option and a great way to meet fellow travelers

Yes. We provide a mask, snorkel, fins, and a life jacket for every guest. If you prefer to use your own equipment, you are welcome to bring it.

Yes. Complimentary pick-up and drop-off are available from selected locations, including: * Mataram * Senggigi * Bangsal Harbour * Senaru (Cafe Opik) Please contact us if your accommodation is located outside these areas.

Yes. Guest safety is our highest priority. All tours are led by experienced local guides, and safety equipment is provided throughout the trip. Before entering the water, every guest receives a comprehensive safety briefing and snorkeling instructions.

Our guides follow responsible wildlife tourism practices to ensure both guest safety and the protection of the whale sharks. Guests should always follow the guide's instructions and avoid touching, chasing, or obstructing the animals.

Booking is simple. Contact us via WhatsApp or through our website to check availability. We recommend booking in advance, especially during the high season, as spaces are limited.

Cancellation and rescheduling policies vary depending on the booking date and travel period. Please contact our team for the latest terms and conditions before confirming your reservation.

* Professional and experienced local guides * Small groups for a better experience * Comfortable transportation from Lombok * High whale shark sighting success rate in Saleh Bay * Responsible and sustainable wildlife tourism * Extended Search Commitment for added peace of mind * Friendly customer service from booking until the end of your journey